Refund Policy

Payments are processed by Paddle.com as merchant of record, and refunds are issued through Paddle back to your original payment method.

1. First purchase — 14-day guarantee

If the paid plan is not what you expected, contact us within 14 days of your first purchase for a domain and we will refund it in full. No questions asked.

2. Renewals

Subscription renewals can be refunded if you contact us within 7 days of the renewal charge. Annual renewals are refunded pro rata on request within 30 days. Later renewal refunds are handled case by case in good faith.

3. Cancelling

You can cancel at any time. Cancellation stops future charges, and the paid features stay active until the end of the period you already paid for. Each domain is a separate subscription — cancelling one does not affect the others.

Cancelling does not delete your mail or your addresses. Every mailbox you created stays live and keeps receiving. What changes is that the domain returns to the free plan's rules: you cannot create new addresses or aliases on it, storage reverts to the free limit, and the 90-day retention window applies again. If the domain is over the free storage limit, new incoming mail is temporarily deferred rather than discarded, so senders retry and nothing is silently lost while you decide what to do.

4. How to request a refund

Email support@snailworkmail.com from your account email with the word "refund" in the subject and the domain name in the body. Refunds are typically processed by Paddle within 5–10 business days depending on your payment method.

5. Abuse

We reserve the right to refuse refunds in cases of abuse — for example repeated purchase-refund cycles, or accounts suspended for sending unsolicited mail. Your statutory rights are unaffected.